I tried to book my September flight to Abu Dhabi yesterday using the Etihad website. During the process there were a number of messages telling me that the website was overloaded due to popular demand and suggesting I try again later.
I eventually finished the booking and payment process, or so I thought, but when I tried to email the reservation number to myself the website redirected me back to the Etihad home screen.
I thought nothing of it as I’ve booked with Etihad often in the past so was happy to wait for their confirmation email.
The email never arrived. The website allows me no way to check the details of a booking unless I have a booking reference which I don’t have.
I called their UK customer service number, 020 3450 7300, and listened to their brand tune for 15 minutes before speaking to someone, AGENTID04318979, who put me on hold (more band tune). The call lasted for 38 minutes in total.
http://www.etihadairways.com